The general terms and conditions of online sales summarise the clauses of the contract that the customer enters into with the e-commerce site. The general conditions of online sale are in accordance with the activity of the website and comply with the following legal texts: Law 31-08 on consumer protection (This law protects and applies to all consumers, whether they are on the web or not), Law 15-95 forming the commercial code (This law lays the foundations of trade in Morocco, defining each stakeholder of the commercial activity and its scope, namely, the trader, the business, the effects, commercial contracts … etc.. ), Law 09-08 on the protection of personal data (Given that e-commerce takes place in a virtual space, a layer of personal data protection is required for each e-trading company. The attached Law 09-08 applies to websites that use and store users’ personal data), and Law 53-05 on the electronic exchange of legal data (This law establishes the regime applicable to legal data exchanged by electronic means (cryptography) and to electronic signatures. It also determines the legal framework applicable to operations carried out by electronic certification service providers, as well as the rules to be respected by the latter and the holders of the electronic certificates issued).

United Cities and Local Governments of Africa (UCLG Africa) Pan-African non-profit organization of local authorities, Head office 22 rue Essaadyine, Rabat, Morocco;

Telephone no. +212 537 260 062; E-mail address secretariat@uclga.org

Individual tax identification number: 18766921

General conditions of sale of products sold on www.uclga.org

Date of last update: 12 January 2022

Article 1 – Purpose

The present conditions govern the sales by the organization United Cities and Local Governments of Africa (UCLG Africa) a pan-African organization with diplomatic status domiciled at 22 rue Essaadyine, Rabat, Morocco of digital and physical books.

Article 2 – Prices

The prices of our products are indicated in EUR and MAD including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of an order to a country other than Morocco, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the United Cities and Local Governments of Africa. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to enquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in EUR or MAD.

United Cities and Local Governments of Africa reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of validation of the order and subject to availability.

The products remain the property of United Cities and Local Governments of Africa until full payment of the price.

Warning: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 3 – Orders

You can place an order:

Specify the chosen method, for example:

• On the Internet: https://www.uclga.org or https://knowledge-uclga.org
• By telephone on +212 537 260 062 from Monday to Friday from 8.30 am to 4.30 pm.

The contractual information is presented in French and English and will be confirmed at the latest at the time of validation of your order.

United Cities and Local Governments of Africa reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation of your order

Any order appearing on the website https://www.uclga.org or https://knowledge-uclga.org implies acceptance of these General Conditions. Any confirmation of an order implies your full and complete acceptance of these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will be considered as proof of the transaction.

You declare that you are fully aware of this.

The confirmation of the order will be worth signature and acceptance of the operations carried out.

A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address used to confirm your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by credit card through the secure system of Payzone.

The card is only debited when the order is shipped. In the case of split deliveries, only the products shipped are debited.

Article 6 – Withdrawal

In accordance with the provisions of the law 15-95 forming the commercial code, you have a period of retraction of 14 days from the receipt of your products to exercise your right of retraction without having to justify your reasons or pay any penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for the return costs.

In the event of exercising the right of withdrawal, United Cities and Local Governments of Africa will reimburse the sums paid, within 14 days following notification of your request and via the same means of payment as that used at the time of the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Law 15-95 forming the Commercial Code, the right of withdrawal does not apply to:

• The supply of services fully executed before the end of the withdrawal period and whose execution has begun after the consumer’s prior express agreement and express renunciation of his right of withdrawal.
• The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period.
• The supply of goods made to the consumer’s specifications or clearly personalized.
• The supply of goods that are likely to deteriorate or expire rapidly.
• The supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
• The supply of a newspaper, periodical, or magazine, except for contracts for subscriptions to such publications.
• The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the website https://www.uclga.org or https://knowledge-uclga.org and within the limit of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of the unavailability of the product after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made.

Furthermore, the website https://www.uclga.org or https://knowledge-uclga.org is not intended to sell its products in large quantities. Consequently, the United Cities and Local Governments of Africa reserves the right to refuse orders of 1000 identical items.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences on the delivery time indicated.

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of canceling the order in accordance with the terms and conditions defined in law 15-95 of the Commercial Code. If you receive the product in the meantime, we will proceed to reimburse you and the delivery costs in accordance with the conditions of law 15-95 of the Commercial Code.

In the case of deliveries by a carrier, United Cities and Local Governments of Africa cannot be held responsible for any delay in delivery due exclusively to the client’s unavailability after several proposed appointments.

Article 9 – Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided by the law 15-95 forming the commercial code. In case of non-conformity of a sold product, it can be returned, exchanged, or refunded.

All claims, requests for exchange or refund must be made by e-mail and/or telephone and/or post within 30 days of delivery.

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you on the presentation of the receipts.

The provisions of this Article do not prevent you from benefiting from the right of retraction provided for in law 15-95 forming the commercial code.

Article 10 – Responsibility

The products offered to comply with the Moroccan legislation in force. The responsibility of United Cities and Local Governments of Africa cannot be engaged in case of non-respect of the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you are considering ordering.

Furthermore, the United Cities and Local Governments of Africa shall not be held responsible for any damage resulting from improper use of the product purchased.

Finally, United Cities and Local Governments of Africa shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in case of disputes

The language of this contract is French and English. The present conditions of sale are subject to Moroccan law. In case of dispute, the Moroccan courts will have exclusive jurisdiction.

Article 12 – Intellectual property

All elements of the site https://www.uclga.org or https://knowledge-uclga.org are and remain the exclusive intellectual property of United Cities and Local Governments of Africa. No one is authorized to reproduce, exploit, rebroadcast or use in any way whatsoever, even partially, the elements of the site, whether they be software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the United Cities and Local Governments of Africa.

Article 13 – Personal data

United Cities and Local Governments of Africa reserves the right to collect nominative information and personal data concerning you. This information is necessary for the management of your order, as well as for the improvement of the services and information that we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with Law 09-08 on the protection of personal data, you have the right to access, rectify and object to nominative information and personal data concerning you, directly on the website.

Article 14 – Archiving Proof

United Cities and Local Governments of Africa will archive the order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of law 15-95 of the Commercial Code.

The computerized registers of United Cities and Local Governments of Africa shall be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.